Cancellation policy:

1. Cancellation Eligibility: Customers are eligible to cancel an order only before the product has been shipped.

2. Cancellation Request: Cancellation requests should be submitted through our official communication channels. Requests made through any other means may not be accepted.

3. Timeframe for Cancellation: Cancellation requests must be made within a specific timeframe after the order is placed. This timeframe will be clearly communicated to the customer.

4. Order Status: Customers should check the status of their order before submitting a cancellation request. Once the product is marked as "shipped," it cannot be canceled.

5. Cancellation Process: To cancel an order, customers must provide their order details and request a cancellation via our designated communication channels.

6. Refund Process: If a cancellation request is approved before shipping, a refund will be issued in the original payment method used during the purchase.

7. Cancellation Confirmation: Customers will receive a cancellation confirmation email once their cancellation request is processed. This will also confirm the refund process.

8. Cancelled Product Availability: After cancellation, the product's availability may change, and it might not be possible to re-order the same product.

9. Cancellation Right Discretion: We reserve the right to decline a cancellation request if the product has already been shipped or if the request is not made within the specified timeframe.

10. Refund Processing Time: Refunds for canceled orders will be processed within a reasonable timeframe. Processing times may vary based on the payment method and financial institution.