Eligibility: Refunds are only available for products that meet specific criteria, such as being damaged in transit, undelivered, or different from what was shown on the website.

Damaged in Transit: If a product is received in a damaged condition due to transit issues, customers must notify us within [specified time] of receiving the order. Proof, such as photographs, may be required.

Undelivered Orders: In case an order is not delivered within the estimated timeframe, customers should contact us within [specified time]. We will investigate the matter and offer a resolution accordingly.

Incorrect Product: If the delivered product is different from what was shown on the website, customers should notify us within [specified time] of receiving the order. We may require evidence of the product received.

Refund Process: Once a genuine refund request is approved, customers will be eligible for a refund or replacement, as determined by our investigation.

Refund Options: Refunds will be issued in the original payment method used during the purchase. Alternatively, customers may opt for store credit.

Return Shipping: For approved refund cases, return shipping costs, if applicable, will be covered by us. Clear instructions will be provided for the return process.

Return Condition: Returned products must be in their original packaging and in the same condition as when received. Any damage caused by improper return packaging may affect the refund.

Processing Time: Refund processing times may vary based on the payment method and financial institution. Customers will be notified once the refund has been processed.

Refund Discretion: Our refund policy is designed to ensure fair and timely resolution for our customers. We reserve the right to refuse or limit refunds if we suspect abuse of our refund policy.